Refund and Return Policy:
As we source our products from our suppliers/manufacturers we fulfill the orders as it received. We do not stock the items with us. There may be instances where after your order has been placed, we may have to cancel the order due to unavailability of stock with our supplier.
We believe that you will treasure all items purchased from us. However, we do realize that sometimes you may want to return an item due to change of mind or because the item is not what you expected it to be. In that unlikely event, kindly review the terms set forth below
You may return all new, unused items within 30 days of delivery for a refund. The item should be in the condition it was received, unused, and in the original box and/or packaging. We'll also pay the return shipping costs if the return is a result of our error (errors include, but are not limited to: wrong size, wrong address, wrong item, duplicate shipment etc.). Just write to us at firstname.lastname@example.org and we will guide you through the process.
If the item is being returned for reasons falling under ‘Buyer’s Remorse’, outbound shipping which may have been free originally will also be deducted. We will charge a 35% restocking fee and customer is responsible for the return shipping cost.
We will not accept any returns unless we have issued an RMA # (Return Merchandise Authorization #). RMA #s expires7 days from the date of delivery of the item. The reason we have a return window is because our vendors only allow returns within a specified time period. For your protection, we recommend that all items be returned through a traceable shipping method.
Used items are not eligible for return to us. If we receive a used item, we will request you to pay us to have the item shipped back to you or discard it. They are however; covered under their respective manufacturer warranties and our customer support team will help you get in touch with the required manufacturer.
All returned items are subject to inspection upon arrival at our facilities. If any damages, customer will be notified and are subject to our salable or unsalable conditions.
If order was cancelled after we shipped the item this will fall under our standard return and refund policy.
All refunds will be processed within 3-7 business days once the items are arrived at our facilities and inspected.
Refunds may take several days depends on your bank policies after we issue the refund.