In the event of damage or defect, we request our customers to report us within 15 days, Megafurnitures will replace the defective or damaged parts and components based on the guidelines within the limited warranty. We do not accept damaged/defective items, but we are happy to send the replacement parts.
Any damages or defects must be reported with the photographs this will help us to speed up your request and will lead to fast resolutions.
All parts replacements will be ordered & processed from our manufacturers, this will normally take 4-7 business days. Once we receive the notification about your replacement parts, we will let you know the tracking information. In the event if the replacement parts are not available, we will contact you with an alternative resolution.
Please hold on to the damaged/defective items and original packaging until we provide further instructions.
Damages due to freight carrier mishandling and/or concealed damage, must be reported within 15 days of receipt of product. Credit for damagedmerchandise will be issued to customers upon resolution of the claim to the freight carrier on behalf of the customer.
Damages done when shipping 3rd party are not covered in this return policy. Customer will be responsible for any claims that need to be filed with the3rd party carrier, both LTL Trucking and Fed Ex/UPS