Our Policies
Clear information about privacy, delivery, returns and warranty coverage.
Privacy Policy
How we collect and use information to serve you.
Information we collect
When you place an order, contact us on WhatsApp, or use our contact form, we may collect your name, phone number, email address, delivery address and order details.
Meta Pixel & advertising analytics
We use the Meta Pixel and Conversions API to measure site activity and improve advertising. This may include PageView, ViewContent, AddToCart, Purchase and Contact events.
How we use your information
We use information to process orders, arrange delivery, provide customer support and improve our marketing. We do not sell your personal information to third parties.
When information is shared
We share necessary data only with service providers who help us operate our business, such as payment processing, delivery, hosting, and customer data management. When the automated assistant is running, necessary parts of the conversation may be processed by AI and automation service providers to provide responses and follow up on the service. Access to data is limited to individuals and entities that need it for these purposes. We do not sell your personal data.
Facebook, Instagram messages & Automated Assistant
When communicating with Mega Furniture pages and accounts on Facebook or Instagram, we process the content of the messages and attachments you send, your platform account ID, and any name or profile data provided by the platform. We may retain data you provide during the conversation, such as your phone number, items of interest, and order details.
We use this data to respond to your inquiries, provide product information, follow up on your orders, and prepare contact details for the sales team. We may use an AI-powered automated assistant to understand messages and draft responses, with the ability to transfer the conversation to one of our staff when needed. You can request to speak to a staff member during the conversation.
Conversation Retention & Data Use
We may keep a record or summary of the conversation and the follow-up data needed to resume your service when you contact us again. We retain this data for the time necessary for customer service purposes, order tracking, and relevant legal obligations, then we delete it or de-identify it when it is no longer needed.
Data Deletion Request
You can request the deletion of the conversation and follow-up data we retain by sending an email to:
megastorefurniture@gmail.com
with the subject "Data Deletion Request — Facebook / Instagram", specifying the platform and the account name you contacted us from. We may request limited information to verify that you are the requester; do not send your password or login codes.
We will review the request and clarify its completion or any data that must be retained and the reason for that. Deleting data from our systems does not automatically delete messages or data retained by Meta, which are subject to their settings and policies.
Privacy questions
Shipping Policy
Delivery information for orders across Egypt.
Shipping
Delivery time begins from the day the order is placed until the day we attempt to deliver the order to you. Delivery time may vary depending on the nature of the product and installation.
Working days are from Saturday to Thursday, excluding weekends and official holidays.
Shipping Fees
Delivery and installation across the republic.
Delivery up to the fourth floor is free of additional charges, provided the stairs are suitable for moving the products. For higher floors or if the stairs are not suitable, additional fees will be added according to the following costs.
Contract, Cancellation & Warranty
Our commitment to clear conditions and product quality.
Contract, Return and Cancellation Conditions
- Down Payment & Balance Settlement: A 30% deposit of the total contract value is required upon order confirmation, with the remaining balance due 6 days before delivery.
- Price Validity: Prices and quotation terms remain valid for 30 days from the contract date.
- Custom Orders: Custom furniture reservations are held for up to 30 days, and full payment is required before manufacturing begins. Special-order outdoor furniture also requires full payment to begin production.
- Delivery & Assembly: The initial delivery and assembly are included. Later disassembly, relocation, packaging, or reassembly is subject to the applicable service charge.
- VIP Express Delivery: When available, delivery requested within 24 hours is subject to an optional charge of 10% of the contract total.
- Returns after receipt: Subject to the exceptions established by law, a consumer may return or exchange an unused product in its original condition within 14 days from receipt. Custom-made products manufactured to the customer's specifications are excluded from this no-reason return right when they conform to the agreed specifications.
- Defective or non-conforming products: The customer may request replacement or return within 30 days from receipt in accordance with Consumer Protection Law No. 181 of 2018, without additional cost.
- Cancellation before delivery: A cancellation request made within 14 days of the contract date is accepted without a cancellation charge only if manufacturing or procurement has not started and the order is not custom-made. Once work or procurement has started, the company may deduct the documented value of completed work and committed materials, as permitted by applicable law.
- Refunds: Approved refunds are returned through the original payment method within the period required by applicable law.
Delivery Inspection & Acceptance
- At delivery and assembly, the customer must inspect the work and sign the delivery and acceptance report.
- Any visible observations must be recorded in the report before the delivery team leaves.
- Signing the report does not waive rights relating to hidden defects, manufacturing defects, or any mandatory consumer right.
Warranty Conditions
- The warranty starts on the date the product is received and covers manufacturing defects for the stated period.
- Warranty periods:
- 10 years: Mattresses.
- 5 years: Bedrooms and dining rooms.
- 3 years: Sofas, sectionals, salons, recliners, sofa beds, shoe cabinets, tables, and TV units.
- 1 year: Dining chairs, bar chairs, outdoor furniture, and lighting.
- Damage caused by dismantling, moving, packaging, or installation by an unauthorized third party is not covered.
- The commercial warranty does not cover normal wear; leather, fabric, glass, marble, lighting or LEDs, handles, accessories, or outdoor cushions; or damage caused by misuse, breakage, moisture, water, fire, improper cleaning or storage, or unauthorized alteration.
- The commercial warranty does not apply to commercial facilities, offices, or clinics unless agreed in writing.
- These exclusions do not limit mandatory rights relating to a defective or non-conforming product.
General Provisions
- Any addition or amendment to the contract is valid only when recorded in writing and signed by both parties in a contract addendum.
- The order, invoice, written addenda, and signed delivery and acceptance report form part of the agreement.
- If any condition conflicts with a mandatory provision of applicable law, the mandatory legal provision prevails.